Main, sales, per-client — every number your agency runs, side by side, each with its own access list.

WhatsApp groups with clients work exactly as they do on the phone: members, mentions by name, replies, reactions.

Conversation history comes across when a number is linked. The team sees what was said before they joined.

Quote a message, fix a typo within WhatsApp’s 15-minute window, react, and see delivered and read state.

Write now, send at 10am Monday. Goes out through the same path as a live reply, with retries if the number is offline.

Attach files one at a time or send a whole folder as one archive, zipped in the browser.

Every client whose last message has no reply, timed in your business hours, owner beside it.

Stops the clock on a message that needs no answer. Comes back automatically when the client writes again.

Who sent, edited, reacted, renamed, granted, mapped — with time and the previous value where it matters.

Which agent has which client is visible on every chat and on the board, not buried in a settings page.

Sub-admins get exactly the permissions you tick. Agents see only the chats assigned to them.

A sub-admin for the sales number cannot see the main number. Scope is a ceiling that caps every other grant.

Rename a chat for your team without touching WhatsApp or the client.

Client, lead, vendor, spam — filter the inbox and the board by what the chat actually is.

Map a client chat to a Slack channel. Inbound and outbound both show up, attributed.

Keyword rules keep payment details and anything sensitive out of Slack, in both directions.

One click keeps a specific reply between you and the client.

There is no bulk send, no CSV send, no message-all. The feature does not exist and will not.

A small daily cap on messages to people who have never written to you. Tenants can lower it, never raise it.

Human-paced sends, and a gentler limit for newly linked numbers in their first two weeks.

If a number disconnects or is restricted, the team is told within a minute and outbound pauses.