Terms of service
Last updated 21 September 2026. This is a working draft pending legal review.
1. What the service is
DL WhatsApp (“the service”) is a shared inbox for WhatsApp conversations, provided by Digital Leap Marketing (“we”). It lets a business connect WhatsApp numbers it controls, read and reply to messages as a team, and see response state.
2. Unofficial connection and WhatsApp’s terms
The service is an independently developed, unofficial tool. It connects to WhatsApp through WhatsApp’s “Linked devices” mechanism, in the same way WhatsApp Web does. We are not endorsed by, affiliated with, or supported by WhatsApp, Meta Platforms, or any of their affiliates. WhatsApp’s terms of service do not permit this kind of connection.
You understand and agree that WhatsApp may restrict, block, or permanently ban any number connected to the service at any time, with or without cause, and that we cannot prevent, reverse, or compensate you for this. You accept this risk in writing when you create an account and again each time you link a number, and that acknowledgement is recorded.
3. Acceptable use
The service is built for replying to people who message you. You must not use it to send unsolicited messages, bulk or broadcast messages, or messages to people who have not agreed to hear from you. The full policy is in our Acceptable Use Policy, which forms part of these terms. Breach is grounds for immediate suspension.
4. Your account and your team
You are responsible for the people you invite to your workspace and for what they do in it. Keep credentials private. Tell us promptly if you believe an account has been compromised.
5. Your data
Conversations, contacts and session keys belong to you. We process them only to provide the service, as described in the Privacy Policy. You can export your data and ask for deletion at any time; deletion completes within 30 days.
6. Availability
Because the connection depends on WhatsApp’s undocumented protocol, changes by WhatsApp can interrupt the service for all customers until we adapt. We do not guarantee uptime, delivery, or the continued availability of any feature. We will tell you what is happening through the status page and in the product.
7. Fees
Plans are billed per seat as shown on the pricing page. Trials are free and require no card. Fees are non-refundable except where the law requires otherwise.
8. Limitation of liability
To the fullest extent permitted by law, we are not liable for any loss arising from the restriction or banning of a WhatsApp number, from interruption of the service, or from indirect, consequential, or lost-business damages. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
9. Indemnity
You will defend and indemnify us against claims arising from your use of the service in breach of these terms or the Acceptable Use Policy.
10. Termination
You may leave at any time. We may suspend or terminate a workspace for breach of these terms, with notice where practical. On termination your data is exported on request and then deleted.
11. Changes
We will notify you of material changes to these terms at least 14 days before they take effect.
12. Governing law
These terms are governed by the laws of India. Courts in Chandigarh have exclusive jurisdiction.
Contact: hello@digitalleapmarketing.com